HIES scheme to be ‘proactive’ in working with installers as new MD appointed


Altered Energy – Alternative Energy news

Published: 7 Oct 2019, 16:48

Image: Ciarán Harkin.

The Home Insulation & Energy Systems contractors scheme (HIES) is to take a fresh approach with the appointment of a new managing director.

Ciarán Harkin has come on board as HIES’ new MD, intending to shake up the consumer protection scheme for renewable technologies including solar and battery storage.

Harkin intends to focus on working more collaboratively and directly with installers to “better understand their changing needs” and support the delivery of high standards of customer service.

Being “proactive” and working with installers early on and offering business support services that are customer-focused are “key” to raising standards of homeowner protection, Harkin said.

The HIES is looking to support installers in “giving the best service possible” to increase their reputation and profitability, introducing integrated solutions to drive efficiencies and industry growth and improve conversion.

Plans for expansion are in the works, with a new management team being introduced to support those plans and spearhead any future innovation initiatives.

“We’re always developing new ways to work with home improvement businesses and find practical solutions for them. I’m proud to be working with such a dedicated team who are truly passionate about meeting the changing needs of installers and consumers alike.”

The HIES has emerged as a rival to the Microgeneration Certification Scheme (MCS) for solar installers in the UK, claiming a large number of installers to be signed up. The MCS msot recently launched its own battery storage certification scheme earlier this year.

To be MCS accredited, installers need to be a member of one of the three Consumer Codes available, either HIES itself, the Renewable Energy Consumer Code or the Glass and Glazing Federation.

HIES was created in 2012, gaining Consumer Code status in 2015. It joined TrustMark in 2018, a not-for-profit social enterprise operated by the Department for Business, Energy and Industrial Strategy to deliver the Government Endorsed Standards scheme.

Original Source

Altered Energy – Alternative Energy news